Shipping and Exchanges
Shipping, Returns + Exchanges
We operate Monday through Friday, staying closed on weekends to rest and create. Please email us any order questions directly at: Sistersoftheblackflame@gmail.com
• Processing Time: Please give us 3 to 5 business days to get your order ready—this covers printing, pulling items from our shelves, and carefully packaging them up. You’ll get a tracking email the second it heads out the door.
Wrong Address Policy
Double-check your shipping details before checking out! Black Flame Magick isn't responsible for packages sent to the wrong place due to an incorrect or undeliverable address, and we don't issue refunds or exchanges for those mistakes. If a package bounces back to us, shipping charges won't be refunded.
If we spot an obvious issue and can't print a shipping label, we'll email you for a fix. If we don't hear back within 24 hours, we'll cancel and refund the order minus shipping costs.
International Orders
We are currently working on shipping international orders through USPS First Class or Priority Mail International, with rates calculated by weight and destination. Any customs, duties, or import fees are entirely the buyer's responsibility, and customs offices can occasionally cause transit delays.
DAMAGED GOODS
If something arrives broken or battered from transit, snap a quick photo of the damage and email it to us right away. Once we have the photos, we can file a mail claim and get a replacement or refund sorted out for you.
SHIPPING FAQ / QUESTIONS
• When does my order go out? Orders ship within 3-5 business days, and tracking hits your inbox as soon as it leaves. Give the tracking link a day or two to update.
• How long does delivery take? Most packages land within 5 business days, though carrier delays can occasionally happen.
• Why isn't my tracking moving? USPS scan delays happen when sorting facilities are slammed. Once it leaves our hands, we see the exact same tracking info you do, so contacting the carrier directly is your best bet for transit updates.
• Can I update my address? If your tracking hasn't generated yet, email us fast and we'll try to catch it. If it's already in transit, you'll need to work directly with the carrier to reroute it.
LOST, STOLEN OR DELAYED ORDERS
Unfortunately, once a package leaves our workshop, we don't have any secret tracking powers. If a package goes missing, your local post office is the best starting point with your tracking number.
Black Flame Coven isn't responsible for stolen packages marked "Delivered" by the carrier, nor are we liable for USPS slip-ups. Domestic packages must be missing in the system for 21 days with incomplete tracking before an insurance claim can be filed and a replacement issued.
If it says "Delivered" but isn't there
This happens more often than we'd like. Because we look at the exact same tracking screen you do, your neighborhood post office branch is going to be able to help you track it down much faster than an email to us.
REFUNDS AND EXCHANGES
We want you to genuinely love what you buy from us. If something isn't right, email us at Sistersoftheblackflame@gmail.com with your order number and request in the subject line (e.g., Order #______ - Return Request).
Every piece is inspected closely before packing. Because of the nature of our products, used candles cannot be returned or refunded. However, shipping damages will be covered if reported with photos within 7 days of delivery.
Unused, unburned candles can be exchanged or returned for a product refund (minus shipping) within 14 days of delivery, but you must contact us to coordinate before sending anything back. Seasonal or limited-edition items also fall under a strict 14-day return window.
As a small business, buyers cover return shipping costs, and refunded funds typically hit your original payment method in 3 to 10 business days once processed.
Final Sale Items
Perfume roll-ons, room sprays, body products, and clearance items are final sale and cannot be returned or exchanged.